Bongo 77 Terms & Conditions — What You Need to Know Before You Play

1 General Terms & Conditions

Bongo 77 (or the "Platform") is an online betting and gaming service operated through the bongo77.run website and mobile application. These Terms & Conditions ("Terms") constitute a legally binding agreement between Bongo 77 and its users.

By accessing, registering on, or using any service on the platform, you confirm that you have read, understood, and agreed to these terms and conditions in full. If you do not agree with any part of these terms, please discontinue use of the platform.

Bongo 77 reserves the right to update these terms and conditions at any time. For significant changes, users will be notified at least 7 days in advance via their registered email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2 Account Registration

2.1 Eligibility Requirements

To open an account on Bongo 77, the following conditions must be met:

• You must be at least 18 years of age and meet the legal age requirement under applicable local law.
• All information provided during registration must be accurate and complete.
• Each individual may only register one account.
• Registration is not permitted from countries or regions where online betting is prohibited.
• The account must be operated solely by and for the applicant, using their own funds.

2.2 KYC Verification

Know Your Customer (KYC) verification is mandatory to activate your account and process withdrawals. You will need to submit one of the following government-issued identity documents:

• National ID Card (NID)
• Passport
• Driving Licence

Withdrawals will be restricted until KYC verification is complete. Bongo 77 may request additional documents as part of the verification process. Providing false information will result in permanent account closure.

2.3 Account Security

You are solely responsible for keeping your account password and login credentials confidential. Sharing your account with any third party is strictly prohibited. If you suspect unauthorized access, please contact our support team immediately.

3 Deposits & Withdrawals

3.1 Deposits

At Bongo 77, deposits can be made via approved payment methods including Mobile Pay, Nagad, and Rocket. Deposits are generally credited to your account instantly. The minimum deposit amount may vary depending on the payment method used.

• Deposited funds must only be used for legitimate betting activities.
• Deposits from third-party payment accounts are not accepted.
• Withdrawals may be temporarily held pending investigation of suspicious transactions.

3.2 Withdrawals

KYC verification must be completed before withdrawals can be processed. Withdrawals are generally processed within 15 minutes to 24 hours. Additional verification may be required for larger withdrawal amounts.

• Withdrawals must be processed using the same method as the original deposit.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• Withdrawal limits depend on your profile level and verification status.

4 Betting Rules

Bongo 77 offers Sports Betting, Live Casino, slots, and other gaming services. Specific rules for each game or betting category can be found on the relevant pages.

4.1 General Betting Rules

• Once a bet is confirmed, it cannot be cancelled or changed.
• If incorrect odds are displayed due to a technical error, Bongo 77 reserves the right to void the affected bets.
• If an event is cancelled or suspended, bets are generally refunded.
• Placing opposing bets on the same match across multiple accounts ("arbitrage") is strictly prohibited.

4.2 Live Betting

Odds can change rapidly during live betting. If the odds change between the time a bet is submitted and the time the system confirms it, Bongo 77 reserves the right to accept or reject the bet at the updated odds.

5 Bonuses & Promotions

Bongo 77 regularly offers a variety of bonuses and promotional offers. Each offer has its own terms, which are detailed on the offer page. General bonus terms and conditions are outlined below:

• Wagering Requirements: To withdraw bonus funds, a specified number of wagers must be completed (typically 10x to 30x).
• Duration: Bonuses must be used within the specified time frame after claiming, or they will expire.
• Game Restrictions: Some bonuses are only valid for specific games or sports.
• One bonus at a time: Multiple bonuses cannot be claimed simultaneously unless explicitly stated in the offer.
• Misuse Prohibited: Any attempt to abuse the bonus system may result in bonus cancellation and account suspension.

6 Prohibited Activities

The following activities are strictly prohibited on Bongo 77 and may result in permanent account closure:

• Registering with false or incomplete information.
• Creating multiple accounts or using another person's account.
• Accessing the platform via hacking, bots, or any automated systems.
• Participating in match fixing or any form of fraudulent betting activity.
• Using the platform for money laundering or any other unlawful financial activity.
• Fraudulent behaviour or threats directed at other users.
• Attempting to unauthorisedly modify the platform's software or data.

7 Account Closure & Suspension

Bongo 77 reserves the right to suspend or permanently close an account in the following circumstances:

• If any violation of these terms is detected.
• Failure to complete KYC verification or submission of false documents.
• If your account has been inactive for an extended period (more than 12 months).
• At the user's own request.
• At the direction of a regulatory authority.

To close your account, please contact support. You'll be given the opportunity to withdraw your balance beforehand, unless the closure is due to a terms violation.

8 Privacy & Data Protection

Bongo 77 is committed to protecting the personal information of its users. For details on how we collect, store, and use your data, please refer to our Privacy Policy page.

• Personal data is never sold to third parties.
• Your data is used solely for service delivery, KYC verification, and legal compliance.
• Users may request to access, correct, or delete their personal data.

9 Responsible Gaming

Bongo 77 believes betting should be entertainment — not a burden. That's why responsible gaming is a core part of our values. Users have access to the following tools:

• Deposit Limits: Set a maximum limit on your daily, weekly, or monthly deposits.
• Session Limit: Set a limit on how long you can play in a single session.
• Take a Break: Temporarily suspend your account for anywhere between 24 hours and 6 months.
• Permanent Self-Exclusion: You can request permanent account closure at any time.

For more details, visit our Responsible Play page. If you feel your gaming is getting out of control, contact support immediately.

10 Dispute Resolution

If you have a complaint regarding a bet, transaction, or any of our services, please contact our customer support team first. We aim to resolve all issues within 24 hours.

• Complaint submission deadline: within 30 days of the relevant event or transaction date.
• If the support team's resolution is unsatisfactory, the issue can be escalated to a higher level.
• In the event of a technical error, Bongo 77's logs and records will serve as the definitive source of evidence.

11 Legal Jurisdiction

These terms and conditions are governed by applicable law. Bongo 77 operates under an international gaming licence. Any legal disputes shall be subject to the jurisdiction of the relevant courts.

By using the platform, users acknowledge that they are doing so in compliance with the laws of their own country. If online betting is prohibited in your jurisdiction, you bear full responsibility for your use of the platform.

12 Contact

For any questions regarding our terms and conditions, please contact us:

• Email: support@bongo77.run
• Live Chat: Chat button at the bottom-right corner of the platform — active 24/7
• Help Centre: Help Center Page View